Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and DebtRecovery.ng ("we", "us", "our") — a professional debt recovery company registered and operating in Nigeria.

By engaging our services, signing a Service Agreement, submitting a portfolio file, or accessing this website, you confirm that you have read, understood, and agree to be bound by these Terms. If you are engaging on behalf of an institution, you confirm that you have the authority to bind that institution to these Terms.

These Terms are supplemented by any individual Service Agreement, Data Processing Agreement, or Statement of Work entered into between the parties. In the event of a conflict, the specific Service Agreement takes precedence.

Our Services

DebtRecovery.ng provides professional debt recovery and portfolio management services including, but not limited to:

• Tele-collections and remote debt recovery campaigns
• Field recovery and in-person debtor engagement
• Legal recovery and enforcement through accredited partner law firms
• Asset tracing, verification, and management
• Title perfection and due diligence services
• Portfolio analytics and reporting
• White-label repayment portal deployment
• Strategic debt recovery advisory

The specific scope of services engaged by each client is defined in the relevant Service Agreement. We reserve the right to decline any engagement at our discretion, without obligation to provide reasons.

Client Obligations

As a client engaging our services, you agree to:

• Provide accurate, complete, and lawfully obtained portfolio data in the format agreed
• Ensure you have a legitimate legal basis (under applicable Nigerian law and the NDPR) to share borrower data with us for recovery purposes
• Confirm that all debts submitted for recovery are valid, subsisting, and not subject to any legal dispute or moratorium unknown to us at the time of engagement
• Cooperate promptly with our requests for additional information, documentation, or authorisations required to conduct recovery effectively
• Not engage any other recovery agent on the same accounts during the active period of our engagement without prior written notice
• Comply with all applicable Nigerian laws, CBN guidelines, and consumer protection regulations in your lending activities

Fees & Payment

Our fee structure is agreed in the relevant Service Agreement and is typically structured on one or more of the following bases:

• Contingency fee — a percentage of amounts actually recovered and remitted to the client, payable upon recovery
• Retainer fee — a fixed monthly fee for ongoing portfolio management or advisory services
• Project fee — a one-time fee for defined-scope services such as asset tracing or due diligence reports

All fees are exclusive of applicable Nigerian taxes (including VAT where applicable). Invoices are payable within the period specified in the Service Agreement, typically 14 days from invoice date. Late payments may attract interest at the rate specified in the Service Agreement or, where not specified, at the CBN Monetary Policy Rate plus 5% per annum.

We reserve the right to suspend services for overdue invoices with reasonable written notice.

Confidentiality

Both parties agree to maintain strict confidentiality with respect to all non-public information received from the other party in connection with the services, including portfolio data, recovery strategies, pricing, and business information.

This obligation survives termination of the engagement for a period of 5 years, except where disclosure is required by Nigerian law, a court order, or a regulatory authority.

We will not use client portfolio data for any purpose other than providing the agreed services. Client data will not be shared with any third party except as necessary to deliver the services and as described in our Privacy Policy.

Data Processing

Where we process personal data (including borrower data) on your behalf, we do so as a Data Processor under the Nigeria Data Protection Regulation (NDPR) 2019. You, as the client institution, act as the Data Controller.

All borrower data processing is governed by a separate Data Processing Agreement (DPA) which forms part of our service engagement. By engaging our services, you confirm that:

• You have a lawful basis under the NDPR to share borrower data with us for recovery purposes
• The borrower data provided is accurate to the best of your knowledge
• You have reviewed and agree to our Data Processing Agreement

Our privacy practices are detailed in our Privacy Policy.

Recovery Conduct Standards

DebtRecovery.ng operates under strict ethical and legal conduct standards. All recovery activities are conducted in compliance with:

• CBN Consumer Protection Framework and Fair Debt Collection guidelines
• The Nigeria Data Protection Regulation (NDPR) 2019
• Applicable provisions of the Sheriffs and Civil Process Act and other enforcement laws
• Our internal Code of Conduct for field agents and call centre staff

We expressly prohibit any form of harassment, threats, misrepresentation, or conduct that violates borrower dignity. Clients agree not to instruct us to engage in any activity that would violate these standards. Any such instruction will be declined, and we reserve the right to terminate the engagement.

Liability

We provide our services with reasonable skill and care. However, we do not guarantee specific recovery outcomes, as these depend on factors outside our control including debtor financial position, legal proceedings, and market conditions.

Our total liability to any client arising from or in connection with a service engagement shall not exceed the total fees paid by that client to us in the 12 months preceding the event giving rise to the claim.

We shall not be liable for:

• Indirect, consequential, or special losses
• Loss of profit, revenue, or business opportunity
• Losses arising from inaccurate or incomplete portfolio data provided by the client
• Delays or failures caused by circumstances outside our reasonable control (force majeure)

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Nigerian law.

Intellectual Property

All content, designs, software, processes, templates, and methodologies used or developed by DebtRecovery.ng in connection with our services remain the intellectual property of DebtRecovery.ng, unless expressly agreed otherwise in writing.

Clients are granted a limited, non-exclusive, non-transferable licence to use deliverables (such as reports and analytics) for their own internal purposes. This licence does not extend to resale, redistribution, or use in competing services.

All content on this website — including text, design, and code — is owned by or licensed to DebtRecovery.ng and may not be reproduced without prior written permission.

Termination

Either party may terminate a service engagement by providing written notice as specified in the relevant Service Agreement (typically 30 days' notice for ongoing engagements).

We may terminate immediately with written notice if:

• The client fails to pay undisputed invoices within 30 days of the due date
• The client instructs us to conduct activities that violate applicable law or our conduct standards
• The client provides materially false or misleading information about the portfolio
• The client becomes insolvent or enters administration

Upon termination, fees earned up to the date of termination remain payable. Clauses relating to confidentiality, data protection, liability, and disputes survive termination.

Disputes

The parties agree to first attempt to resolve any dispute informally by escalating to senior representatives within 14 days of a written notice of dispute.

If informal resolution fails, disputes shall be referred to mediation under the Lagos Court of Arbitration Rules, or such other mutually agreed dispute resolution process.

These Terms and any disputes arising from them are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State shall have non-exclusive jurisdiction over any legal proceedings.

General

• Entire agreement — these Terms, together with any applicable Service Agreement and DPA, constitute the entire agreement between the parties and supersede all prior discussions
• Amendments — we may update these Terms from time to time. Continued engagement after notice of changes constitutes acceptance. Material changes affecting active clients will be communicated in advance
• Severability — if any provision is found unenforceable, it shall be modified to the minimum extent necessary, with all other provisions remaining in full force
• Waiver — failure to enforce any provision does not constitute a waiver of the right to enforce it in future
• Assignment — clients may not assign their rights or obligations under these Terms without our prior written consent